They ensure that they work as a family with their clients.
Annual Maintenance Contracts help them maintain good relationships with their existing clients. They provide spare parts and services within those contracts. They create a support system to ensure the viability of their products and also regularize their customer base. This is the most cost effective and time saving method to manage office equipment. If any need arises, they can also provide Resident Engineers.
Customer satisfaction is their main focus area. Once the supplies have been delivered in perfect order, they assure proper after sales services for their clients. They have a dedicated team who works relentlessly to provide complete support to their Sales team.